Managed Security in Action: Operational Realities for CISOs

Security teams across industries spend tens of thousands of dollars per application per year just to keep protection layers effective. These operational costs are often hidden and include engineering time to tune policies, deploy WAAP for new applications, investigate false positives, and respond to zero-day exposure.

The industry has a managed services problem. Many vendors equate managed services to 24x7 support. Support still leaves execution with the CISO. Managed should mean the vendor owns day-to-day operations and measurable outcomes.

In this fireside chat, Vivek Gopalan, VP of Product, Indusface moderates a candid conversation with the team running managed WAAP operations at Indusface for 6,500+ customers worldwide. They will break down what it takes to deliver a vendor-owned, low-ops security experience at scale.

Key discussion points

• Onboarding at scale: Siddhesh (Director of Sales Engineering) covers how teams move applications to block mode within days, plus what happens operationally when a customer hits “I am under attack.”
   
• The post-attack reality: Kandarp (VP Support & Services) explains how attacks are monitored in real time, what happens after the initial block, and how RCA drives lasting fixes that reduce repeat incidents.
   
• The zero-day race: Pavithra (Head of Security Research) walks through how emerging threats are tracked, protections are built and validated, and policies are kept current across high-change environments.
   
• Augmenting the human expert: Karthik (CTO) shares how AI and internal automation and tooling help the services team move faster and more consistently than manual operations can.